Terms & Conditions

Last Updated: September 17, 2026

Welcome to Focallure.com.pk. These Terms & Conditions govern your access to and use of our website, products, services, and any orders placed through our website.

By accessing, browsing, or purchasing from Focallure.com.pk, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

1. About Focallure.com.pk

Focallure.com.pk is an online shopping platform offering beauty and cosmetic products to customers in Pakistan.

Throughout these Terms & Conditions, the words “Focallure,” “we,” “us,” “our,” and “the website” refer to Focallure.com.pk.

The words “you,” “your,” and “customer” refer to any person accessing our website or purchasing our products.

2. Acceptance of These Terms

By using Focallure.com.pk, you confirm that:

• You have the legal capacity to enter into an agreement where required by applicable law.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorized access to the website or its systems.
• You agree to comply with these Terms & Conditions and any other policies published on our website.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Changes will become effective when published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, photographs, prices, shade information, and other product information displayed on the website are accurate.

However:

• Actual product colors may appear slightly different depending on your device, monitor, screen settings, lighting, or photography conditions.
• Cosmetic shades may vary slightly between batches or due to differences in individual skin tone and application.
• Packaging, labeling, or product appearance may occasionally change due to manufacturer updates.
• Product availability may change without prior notice.
• We reserve the right to correct errors or inaccuracies in product information.

We do not guarantee that every product image or description will appear exactly identical to the physical product in every circumstance.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to:

• Offer an alternative product, where appropriate;
• Offer an alternative shade or variant, where applicable;
• Cancel the unavailable portion of your order; or
• Provide a refund where payment has already been made.

We reserve the right to limit quantities purchased by an individual customer or household where reasonably necessary.

5. Prices

All prices displayed on Focallure.com.pk are stated in Pakistani Rupees (PKR) unless otherwise indicated.

We reserve the right to:

• Change product prices at any time;
• Modify or discontinue promotional pricing;
• Correct pricing errors; and
• Change shipping charges where applicable.

A price displayed incorrectly due to a technical, typographical, or system error does not obligate us to supply a product at the incorrect price.

If an order has been placed at an incorrect price, we may contact you before processing the order and provide the option to confirm the corrected price or cancel the order.

6. Promotions, Discounts and Sale Offers

From time to time, Focallure.com.pk may offer promotional campaigns, discount codes, sale prices, bundles, or other special offers.

Unless specifically stated otherwise:

• Promotional offers are valid only for the period specified.
• Offers may be subject to product availability.
• Some promotional offers may not be combined with other discounts.
• Discount codes may be limited to one use per customer or order.
• We reserve the right to modify, suspend, or terminate a promotion where necessary.
• Promotional pricing may not be applied retroactively to previously placed orders.

Specific terms displayed with an individual promotion will take precedence over these general promotional provisions.

7. Placing an Order

When you place an order through Focallure.com.pk, you are making a request to purchase the selected products.

You should carefully review your:

• Name
• Phone number
• Email address, where applicable
• Delivery address
• Product selection
• Quantity
• Shade/variant
• Payment method

before submitting your order.

You are responsible for providing accurate delivery and contact information.

We may contact you to verify an order, particularly where additional information or confirmation is reasonably required.

8. Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation or acknowledgment.

An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability;
• Incorrect pricing or product information;
• Incomplete or inaccurate customer information;
• Suspected fraudulent or unauthorized activity;
• Repeated failed delivery attempts;
• Unreasonable or unusual ordering activity; or
• Circumstances beyond our reasonable control.

If payment has already been received for an order that we cancel, the applicable amount will be refunded in accordance with our Refund Policy.

9. Payment

Focallure.com.pk may offer one or more payment methods, including payment options displayed on the website at the time of checkout.

Available payment methods may change from time to time.

For Cash on Delivery orders, payment is required at the time of delivery unless otherwise specified.

For prepaid orders, payment must be successfully received or authorized before the order is processed.

We reserve the right to request additional verification for certain transactions where reasonably necessary to prevent fraud or unauthorized use.

10. Cash on Delivery (COD)

Where Cash on Delivery is available:

• The customer agrees to pay the full amount due when the order is delivered.
• Customers should ensure that they are available to receive the order.
• Repeated refusal of COD orders may result in restrictions on future COD ordering.
• We may require advance payment for future orders where a customer has repeatedly refused or failed to receive confirmed orders.

Any applicable COD charges will be displayed during the ordering process or otherwise communicated to the customer.

11. Shipping and Delivery

We deliver orders through courier or delivery partners operating in Pakistan.

Delivery times are estimates and may vary depending on:

• Delivery location;
• Courier availability;
• Weather conditions;
• Public holidays;
• Operational issues;
• High order volumes;
• Security or transportation restrictions; or
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to dispatch orders within the timeframe communicated to the customer.

However, a delivery estimate is not a guaranteed delivery date.

Once an order has been handed over to a courier or delivery partner, delays caused by that third party may be outside our direct control. We will nevertheless make reasonable efforts to assist customers in resolving delivery issues.

12. Incorrect or Incomplete Delivery Information

The customer is responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because the customer provided incorrect, incomplete, or insufficient information, additional delivery charges or other consequences may apply.

Where an order is returned to us because it could not be delivered due to customer-related circumstances, we may contact the customer regarding redelivery or cancellation.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible through our available customer-support channels.

Cancellation requests cannot always be accommodated once an order has been processed, packed, dispatched, or handed over to a courier.

If an order has already been dispatched, the customer may need to follow the applicable return or refusal procedure instead of requesting a standard cancellation.

Any refund resulting from an approved cancellation will be handled according to our Refund Policy.

14. Returns and Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

Because cosmetic and beauty products may involve hygiene and safety considerations, certain products may not be eligible for return once opened, used, or removed from their original sealed packaging.

Where a return is permitted, products may be required to:

• Be unused;
• Remain in their original condition;
• Include original packaging, labels, and accessories;
• Not show signs of use, damage, alteration, or contamination; and
• Be returned within the applicable return period.

Specific return conditions may vary depending on the product and reason for return.

Please review our Return & Refund Policy before placing an order.

15. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery;
• Defective;
• Incorrect; or
• Different from the product you ordered,

please contact us promptly after receiving your order.

We may request photographs, videos, packaging information, order details, or other information needed to assess the issue.

Where the issue is verified and qualifies under our applicable policy, we may provide an appropriate remedy, which may include replacement, exchange, refund, or another reasonable solution.

Customers should not discard the product or its packaging before the issue has been reviewed where doing so could prevent us from investigating a delivery-related claim.

16. Cosmetics and Product Use

Customers are responsible for reading product information, ingredients, instructions, warnings, and other information supplied with the product before use.

Cosmetic products should be used only as intended by the manufacturer.

If you have known allergies, sensitivities, or concerns about a particular ingredient, you should review the ingredient information and seek appropriate professional advice before using the product.

Focallure.com.pk does not guarantee that a cosmetic product will be suitable for every individual’s skin type, preference, or personal circumstances.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

17. Website Content and Intellectual Property

All content appearing on Focallure.com.pk, including but not limited to:

• Logos;
• Brand names;
• Product photographs;
• Graphics;
• Images;
• Website design;
• Text;
• Product descriptions;
• Promotional materials;
• Videos; and
• Other original website content

may be owned by or licensed to Focallure.com.pk or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

18. Acceptable Use

You agree not to use Focallure.com.pk to:

• Engage in fraudulent activity;
• Place orders using false or misleading information;
• Attempt unauthorized access to our website or systems;
• Introduce malicious software or harmful code;
• Interfere with website functionality;
• Scrape, copy, or systematically collect website content without permission;
• Impersonate another person or business; or
• Engage in any activity that violates applicable law.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, systems, or other users.

19. Third-Party Services and Links

Our website may use third-party services, including payment providers, courier companies, hosting providers, analytics services, social-media platforms, or other service providers.

The use of third-party services may be subject to their own terms and privacy policies.

Where our website contains links to third-party websites, those websites are not controlled by Focallure.com.pk. We are not responsible for the content, availability, security, or practices of third-party websites.

20. Website Availability

We aim to keep Focallure.com.pk available and functioning properly.

However, the website may occasionally be unavailable or interrupted because of:

• Maintenance;
• Server updates;
• Software updates;
• Technical problems;
• Security measures;
• Internet or hosting issues; or
• Circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or temporarily discontinue any part of the website when necessary.

21. Disclaimer

We make reasonable efforts to provide accurate information on our website. However, the website and its content may occasionally contain errors, omissions, inaccuracies, or outdated information.

To the extent permitted by applicable law, we do not guarantee that:

• The website will always be available;
• The website will be free from errors;
• Product information will always be completely current;
• Website content will always be uninterrupted or error-free; or
• Every product will meet a customer’s individual expectations or preferences.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Focallure.com.pk will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

23. Personal Information

Your use of Focallure.com.pk may involve the collection and processing of personal information necessary to provide our services, process orders, arrange delivery, communicate with customers, and improve our website.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

24. Customer Communications

By providing your contact information when placing an order, you authorize us to contact you where reasonably necessary regarding:

• Order confirmation;
• Order verification;
• Payment;
• Delivery;
• Returns;
• Refunds;
• Customer support; and
• Other matters directly related to your transaction.

Any marketing communications will be handled in accordance with applicable requirements and our Privacy Policy.

25. Fraud Prevention

We take reasonable measures to detect and prevent fraudulent or unauthorized transactions.

If we reasonably suspect fraudulent activity, misuse of payment information, false customer information, or other suspicious activity, we may delay, cancel, or restrict an order and may request additional verification.

We may also restrict future ordering activity where appropriate.

26. Force Majeure

Focallure.com.pk will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, without limitation:

• Natural disasters;
• Severe weather;
• Government restrictions;
• Internet or telecommunications failures;
• Courier disruptions;
• Strikes or labor disruptions;
• Security incidents;
• Public emergencies;
• War or civil unrest; or
• Other events beyond our reasonable control.

Where reasonably possible, we will communicate significant disruptions affecting customer orders.

27. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protections or other legal rights applicable to the customer.

Nothing in these Terms & Conditions is intended to deprive a consumer of rights that cannot legally be waived or excluded.

28. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, legal requirements, or operational practices.

The latest version will be published on this page with the applicable “Last Updated” date.

You should review this page periodically for changes.

29. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

30. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies specifically referenced on the website, constitute the terms governing your use of Focallure.com.pk and your purchases from us, subject to applicable law.