Shipping Info
Order Confirmation
Cash on Delivery orders are manually confirmed via cellular phone call within 24 hours. Without order confirmation, Cash on Delivery orders will not be processed. After 3 unanswered calls order will be automatically cancelled.
Pre-Paid orders do not require phone confirmation, However customers must verify their payment by sharing the payment receipt along with the Order Number on WhatsApp at +92-345-5926406.
Order Processing (Cash on Delivery)
After Order confirmation, order will dispatch within 24 hours or on same day during working hours. Processing time do not account for weekends or holidays. Customer will receive tracking info via sms from Leopards Courier.
Order Processing (Pre-Paid Order)
After payment verification, order will dispatch within 24 hours or same day during working hours. Processing time do not account for weekends or holidays.
Customer will receive tracking information via WhatsApp.
Packaging
We at Focallure pack all products with extreme care and we try our best to avoid damage to our goods during shipping.
All products will be wrapped in bubble wrap and rest assure palettes will be packed with even more protection.
Free Shipping
Free shipping option is available for all cities in Pakistan if order amount is above 3000 Rupees.
Customer will have to select and apply free shipping option in cart.
Same Day Shipping (Islamabad & Rawalpindi)
Sameday shipping option is available for Pre-Paid orders In Islamabad and Rawalpindi Only.
Delivery charges are as per Bykea/Indrive fare which will be payed by customer to courier at the time of delivery.
Delivery Time (Flat Rate & Free Shipping)
All orders will be delivered through our partner courier (Leopards Courier) within 3-5 business days after order processing.
Delivery Time (Same Day ISB/RWP)
All orders will be delivered through Bykea or Indrive couriers during working hours from 9:00 AM – 6:00 PM
Order Tracking
When your order is shipped, you will receive a shipment confirmation through email and sms from one of our partner courier service, containing tracking number. Tracking number can be tracked on following websites.
https://www.leopardscourier.com
Failed Delivery
In case a customer refuses or fails to receive a Cash on Delivery order, no future orders will be shipped using the Cash on Delivery option.
In case of a prepaid order, the customer will receive a refund for the product amount only. Delivery charges are non-refundable.
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