Return & Refund Policy

Please read through our Return Policy on this page to understand our return procedures and make sure your item is eligible for return.

You will have 7 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 1st of the month, you have till the 7th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at 03455926406 or by emailing us at returns@focallure.com.pk

1) Incorrect Shade / Wrong Product Delivered
The product must be returned unopened in the original and undamaged manufacturer packaging / box.

2) Product is defective or damaged
Product must not be used and must include all accessories.

All return orders should be sent at our address through courier service. We will not cover any return shipping expenses.

Customer can either get replacement of damaged product, or get refund through Bank Transfer or Easypaisa Account.